Warranty Information For peace of mind we offer a manufacturers warranty on all our products. If you ever have a need to claim against the warranty please contact us and we'll guide you through the process. Below you'll find details of what's covered in your warranty at a glance as well as links to register your product and to check what products you already have registered. We recommend registering your product with us, so that we can help you more quickly and efficiently should you ever need to contact us.
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Gas refill for 1 year (Gas refill for 2 years: only applicable on purchase from SDC & SBS). Compressor warranty for refrigerator excludes labour and transportation costs after the expiry of manufacturer warranty period. Plastic/glass attachments, bowels, hose, attachments such as feed valve joint, glass panel, evaporator pan, ice tray, shelves, filters valves, strainers, piping, etc. In-box accessories such as filters, flexible hose, all suction nozzle, extension pipes, etc and external parts such as casting control knobs/buttons, cables.
SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ('SAMSUNG') warrants to the original purchaser ('you') that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ('Warranty Period'). This Warranty is not valid unless you send the 'Company's copy' of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration.
Alternatively, you may register your warranty online at This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia. This Warranty covers the SAMSUNG product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc. This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs.
Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to Samsung Galaxy smartphone isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to Samsung Galaxy smartphone or was caused by improper closure of the back cover or the USB cover of the Samsung Galaxy smartphone; or submission of the Samsung Galaxy smartphone in water for 30 minutes or more; or the depth of the water at which the Samsung Galaxy smartphone was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection. During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product. Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product. In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 18.
Alternatively you may send the product to SAMSUNG Authorised Service Centre. Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team. If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair. If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased.
(usually the same dealer from which the product was originally purchased.) You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive. Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP).
All replaced parts and products shall become SAMSUNG's property. SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. Labour charges are payable by you for relocation of product to another location. Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair.
SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments. You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you. If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified.
If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product. To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product. SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.
This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits. This Warranty does not affect your statutory rights as a consumer in any way.
The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you. TFT-LCD/LED/PDP & Monitors The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging.
Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG. Bright Dot Defect occurs when pixels are always lit or 'ON'. Black Dot Defect occurs when pixels are always dark or 'OFF'. Mobile Phone & Tablets The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display.
Mobile Phones (includes Tablets, e.g. Model Code with GT. or SM-.) A. General LCD - 1 or over 1 B. Super- AMOLED - 3 or over 3 C.
WVGA resolution LCD - 4 or over 4 D. General LCD - 1 or over 1. SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ('SAMSUNG') warrants to the original purchaser ('you') that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ('Warranty Period'). This Warranty is not valid unless you send the 'Company's copy' of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia.
This Warranty covers the SAMSUNG product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc.
This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs. Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to Samsung Galaxy smartphone isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to Samsung Galaxy smartphone or was caused by improper closure of the back cover or the USB cover of the Samsung Galaxy smartphone; or submission of the Samsung Galaxy smartphone in water for 30 minutes or more; or the depth of the water at which the Samsung Galaxy smartphone was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection.
During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product. Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product. In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 18. Alternatively you may send the product to SAMSUNG Authorised Service Centre.
Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team. If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair. If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.) You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive.
Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP). All replaced parts and products shall become SAMSUNG's property. SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. Labour charges are payable by you for relocation of product to another location. Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair.
SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments. You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you.
If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified. If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product. To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product. SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.
This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits. This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you. TFT-LCD/LED/PDP & Monitors The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging.
Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG. Bright Dot Defect occurs when pixels are always lit or 'ON'. Black Dot Defect occurs when pixels are always dark or 'OFF'. Mobile Phone & Tablets The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display. Mobile Phones (includes Tablets, e.g.
Model Code with GT. or SM-.) A. General LCD - 1 or over 1 B. Super- AMOLED - 3 or over 3 C. WVGA resolution LCD - 4 or over 4 D. General LCD - 1 or over 1.
SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ('SAMSUNG') warrants to the original purchaser ('you') that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ('Warranty Period'). This Warranty is not valid unless you send the 'Company's copy' of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia. This Warranty covers the SAMSUNG product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc. This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs.
Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to Samsung Galaxy smartphone isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to Samsung Galaxy smartphone or was caused by improper closure of the back cover or the USB cover of the Samsung Galaxy smartphone; or submission of the Samsung Galaxy smartphone in water for 30 minutes or more; or the depth of the water at which the Samsung Galaxy smartphone was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection. During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product.
Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product. In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 18. Alternatively you may send the product to SAMSUNG Authorised Service Centre. Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team.
If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair. If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.) You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive. Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned.
In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP). All replaced parts and products shall become SAMSUNG's property. SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. Labour charges are payable by you for relocation of product to another location. Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair.
SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments. You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you. If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified. If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product.
To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product. SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party. This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy.
If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits. This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you. TFT-LCD/LED/PDP & Monitors The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging.
Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG. Bright Dot Defect occurs when pixels are always lit or 'ON'.
Black Dot Defect occurs when pixels are always dark or 'OFF'. Mobile Phone & Tablets The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display. Mobile Phones (includes Tablets, e.g. Model Code with GT.
or SM-.) A. General LCD - 1 or over 1 B. Super- AMOLED - 3 or over 3 C. WVGA resolution LCD - 4 or over 4 D. General LCD - 1 or over 1. SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ('SAMSUNG') warrants to the original purchaser ('you') that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ('Warranty Period').
This Warranty is not valid unless you send the 'Company's copy' of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia. This Warranty covers the SAMSUNG product only.
Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc. This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs. Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to Samsung Galaxy smartphone isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to Samsung Galaxy smartphone or was caused by improper closure of the back cover or the USB cover of the Samsung Galaxy smartphone; or submission of the Samsung Galaxy smartphone in water for 30 minutes or more; or the depth of the water at which the Samsung Galaxy smartphone was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection. During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product.
Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product. In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 18. Alternatively you may send the product to SAMSUNG Authorised Service Centre. Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team.
If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair. If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.) You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive.
Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP).
All replaced parts and products shall become SAMSUNG's property. SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. Labour charges are payable by you for relocation of product to another location. Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair. SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments.
You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you. If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified. If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product.
To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product. SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party. This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits. This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have.
Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you. TFT-LCD/LED/PDP & Monitors The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging. Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG. Bright Dot Defect occurs when pixels are always lit or 'ON'.
Black Dot Defect occurs when pixels are always dark or 'OFF'. Mobile Phone & Tablets The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display. Mobile Phones (includes Tablets, e.g. Model Code with GT. or SM-.) A. General LCD - 1 or over 1 B.
Super- AMOLED - 3 or over 3 C. WVGA resolution LCD - 4 or over 4 D.
General LCD - 1 or over 1. SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ('SAMSUNG') warrants to the original purchaser ('you') that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ('Warranty Period').
This Warranty is not valid unless you send the 'Company's copy' of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia. This Warranty covers the SAMSUNG product only.
Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc. This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs. Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to Samsung Galaxy smartphone isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to Samsung Galaxy smartphone or was caused by improper closure of the back cover or the USB cover of the Samsung Galaxy smartphone; or submission of the Samsung Galaxy smartphone in water for 30 minutes or more; or the depth of the water at which the Samsung Galaxy smartphone was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection. During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product.
Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product. In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 18. Alternatively you may send the product to SAMSUNG Authorised Service Centre.
Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team. If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair. If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.) You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect.
SAMSUNG's determination of cause of fault/defect shall be final and conclusive. Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP).
All replaced parts and products shall become SAMSUNG's property. SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents.
Labour charges are payable by you for relocation of product to another location. Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair. SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments. You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you. If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified.
If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product. To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product. SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party. This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.
This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you. TFT-LCD/LED/PDP & Monitors The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging. Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG. Bright Dot Defect occurs when pixels are always lit or 'ON'.
Black Dot Defect occurs when pixels are always dark or 'OFF'. Mobile Phone & Tablets The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display. Mobile Phones (includes Tablets, e.g. Model Code with GT. or SM-.) A.
General LCD - 1 or over 1 B. Super- AMOLED - 3 or over 3 C. WVGA resolution LCD - 4 or over 4 D. General LCD - 1 or over 1.
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